Conference call transcription: 10 benefits
Enhanced reach :
You can make your message more accessible by using conference call transcription. International businesses may be able to access their websites from all across the world, but not all of them can view their blogs or websites. Conferencing call transcripts are helpful in this regard. Several minutes of linguist time will allow you to reach anyone with an internet connection no matter where they are in the world.
Increased Accessibility :
Using conference call transcription, you can contact business clients who may otherwise be out of reach. Multiple participants can speak at once, while some people can speak more than once, using conference calls as an effective method of achieving this. You can then publish a transcription and translation of these conferences on your website for everyone to read at their convenience.
Awareness of the Brand :
It is typically not financially feasible to host a conference call for every client. The good news is that conference call transcription allows you to reach as many customers as you want. You can advertise your business and deliver a message to your target audience. There is no cost associated with these advertisements, so you can advertise to as many people as you would like. Creating an effective approach to winning over each customer doesn’t require you to spend a lot of money on brochures or scheduling a routine conference call
Optimized Search Engine Results :
Having an easy navigation system and finding what people are looking for entices people to stay. It is also possible to use a transcription service to assist with this. You might publish your conference call transcripts on your company’s official website or social media account. In that scenario, it generates more traffic, more backlinks, and more social media exposure. Furthermore, search engines such as Google and Bing will be able to see everything you publish all at once, which makes it easier for them to find your content.
New Revenue Source:
The price and buying procedure of a product or service is also of interest to someone researching it. Basically, you need to tell them where to buy the product and how so they can take action based on the information that is given. In the future, you will get more leads to follow up and sell your products or services with the help of your conference call transcripts.
Engagement Improved :
People are likely to understand information about a product or service more easily if they can read it in their native language. As a result, your audience will be more engaged, resulting in increased sales for your product or service. Furthermore, your customers will share their opinions more frequently, resulting in new sales.
Enhanced Transparency :
Trust will be more likely to develop between a business and a customer if your website is easy to understand. You show them you value their input by making this gesture because you want to make money with them and not just make money off of them. Your customer relationships can be strengthened if you make the information available. The transcripts from your conferences may even be the first place your potential customers look when seeking more information.
Credibility is enhanced :
Reading information that is authoritative and trustworthy is important to most people. They will be more inclined to buy your products or services if they see the transcript of a conference call on your website or blog since they know that you won’t promise them something they can’t deliver. You won’t have to spend hours and hours trying to figure out how to best display your information on each page if you hire an expert who can translate your information at once. In other words, everything should be spelled out. Your brand will be more visible to search engines like Google by doing this, as well as developing more awareness of your business.
Security for all information :
Having won the certification of ISO/IEC 27001:2013 ISMS compliance, we are recognized as the leaders in providing conference call transcription services. By involving employees, tools, and so on, we demonstrate our commitment to securing information assets.
Evaluating employees in an innovative way :
The manager can retrieve information about how many calls an agent takes per day, what calls they missed, what time they spend on the phone, and other important details. But relying solely on data is rarely sufficient. You can learn more about your employees through reviewing the transcriptions of meetings than numbers alone provide, and pick up details that numbers cannot. During a meeting, for example, you may find that a customer service representative consistently shares good ideas and offers valuable feedback while he or she has a slower first call resolution rate. An effective way of identifying leaders in your company who might otherwise go unnoticed is through call transcripts. Transcripts can also help you identify those who don’t speak up, which can, in turn, prompt them to speak up in the future or help you evaluate whether they are fully engaged.